Policies
When booking with us, you agree to comply with the following policies.
Cancellation Policy
It is understandable that unavoidable issues may arise and in case of an emergency we will do our best to work with you.
We also ask you to please take into consideration this is our livelihood and that cancellations (regardless of the situation) have a large impact on our income.
Our cancellation policy ensures we can continue to provide you with amazing hair and nail services into the future.
We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment.
If you cancel or reschedule your appointment within 24 hours, a cancellation fee will apply. This covers the cost of the time we have set aside for your appointment, as we are unlikely to be able to fill an appointment slot at short notice.
If you cancel or reschedule your appointment within 24 - 6 hours of your appointment, the fee will be equal to 50% of the value of the services booked.
If you cancel or reschedule your appointment within 6 hours, or fail to show up to your appointment, fee will be 100% of the value of the services booked.
No shows will result in all future appointments having to be prepaid before an appointment is held for you.
If you are more than 15 minutes late for your appointment, the booking may need to be rescheduled and a cancellation fee may apply.
Sickness
We work within very close proximity to you which means it is crucial that you reschedule your appointment if you suspect you are unwell.
If you fail to reschedule and show up to an appointment unwell you will be sent home immediately and invoiced for 100% of the service you were booked in for.
We ask that, if you do need to reschedule due to sickness, you provide adequate notice where possible.
In instances where this is not possible, our standard cancellation policy applies. We understand that it is not your fault if you get sick, but the financial impact on our business is the same.
Children
Our salon is not a safe place for small children. There are many hazards including chemicals and items that are not safe to climb or are easily damaged/breakable.
The salon is a space to relax, unwind and have some much deserved you time. We ask that you please base your appointments around being able to come alone.
The only exception is children who are old enough to sit in the waiting area for the entire appointment. Please ensure they remain seated in the waiting area.
Hair Colour Policy
Prior to all colour treatments we recommend a patch test to test for any allergic reactions to the product. This patch test must be done 48 hours before your colour appointment. By choosing not to have the patch test prior to your appointment you will be required to sign a disclaimer. Woodbine Studios is not liable for any skin irritations or reactions to our colour products.
Nail Repairs and Removal Policy
It’s your responsibility to follow aftercare advice and take care of your nails. Repairs will be chargeable.
On the rare occasion there is an issue caused by application please contact us within 48 hours of your appointment so the issue can be remedied.
Removal or backfilling of products we have applied is included in your service. For full removal of your product without reapplication, please book the appropriate removal service.
For your safety we will always remove products from another salon before new product is applied. This comes at an additional charge.